Privacy Policy

Baz & Tay Real Estate ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, store, and protect personal information.

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Property preferences, purchase and sale history
• Financial information relevant to property transactions
• Identification documents as required by Anti-Money Laundering (AML) legislation
• Information provided through our website enquiry forms
• Any other information you voluntarily provide to us

We collect personal information:

• Directly from you — via our website forms, phone calls, emails, open home sign-ins, and in-person meetings
• From third parties — including referral partners, property databases, and publicly available sources
• Automatically — through cookies and analytics tools when you visit our website (see Section 8)

We collect and use your information to:

• Provide real estate services including property appraisals, sales, and buyer matching
• Respond to your enquiries and requests
• Comply with legal and regulatory obligations, including AML/CTF requirements
• Send you property updates and market information (with your consent)
• Improve our services and website experience

We may disclose your personal information to:

• Other parties involved in a property transaction (vendors, purchasers, solicitors, conveyancers)
• Service providers who assist our business operations (CRM platforms, marketing tools, IT providers)
• Government and regulatory authorities as required by law
• Professional advisers (legal, accounting)

We will not sell your personal information to third parties for marketing purposes.

Our website and business operations use third-party services that may process your data, including:

• Website hosting & analytics — to operate and improve our website
• CRM systems — to manage client relationships
• Email communication tools — to respond to your enquiries

Where these services are located outside Australia, we take reasonable steps to ensure your information is protected in accordance with the APPs (APP 8).

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes:

• Secure storage of electronic records with access controls
• Staff training on privacy obligations
• Destruction or de-identification of information no longer required

Our website may use cookies and similar technologies to enhance your experience and collect usage data. You can manage cookie preferences through your browser settings.

Under the APPs, you have the right to:

• Request access to the personal information we hold about you (APP 12)
• Request correction of inaccurate or outdated information (APP 13)
• Opt out of marketing communications at any time
• Make a complaint about how we handle your personal information

If you believe we have breached the APPs, please contact us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

For privacy enquiries or to exercise your rights, contact us at:

Baz & Tay Real Estate
123 Fitzroy Street, St Kilda VIC 3182
Email: hello@bazandtay.com.au
Phone: (03) 9876 5432